Shipping
Which countries does Curated Row ship to?
Curated Row ships worldwide, view the full list at checkout. If you don’t see your country, please don’t hesitate to send an email to support@curatedrow.com, our team will strive to accommodate your purchase.
We offer free worldwide shipping on orders over $130.
When will my order be shipped?
We do our best to ship all orders within 3 business days. If you ordered a pre-order item, we will do our best to fulfill your item by the date indicated on the product page.
Orders containing both preorder and in-stock products will be shipped separately.
Am I able to track my order?
Yes, your confirmation email will provide you with a tracking number that will allow you to track your order via the relevant courier company.
Cancellation Policy: No Cancellations
We regret to inform you that once an order is placed, it cannot be cancelled. This policy is in place to ensure efficient processing and delivery of your items. We kindly ask that you review your order carefully before confirming it.If you have any questions or concerns regarding your order, please contact our customer support team at support@curatedrow.com, and we will be happy to assist you within the constraints of this policy. Please note our customer care team operates Monday - Friday.
Do I have to pay duty or import charges?
Curated Row will cover applicable duties and taxes only for the specific countries expressly listed below. For all other destinations, any customs duties, taxes, VAT, brokerage fees, or import charges are the sole responsibility of the customer and must be paid directly to the relevant customs authority, courier, or local delivery provider once the shipment arrives in the destination country.
United States
United Kingdom
Customers are responsible for ensuring they understand their country's applicable import requirements and charges before placing an order. Refusal to pay customs duties or taxes does not automatically entitle the customer to a refund. If a shipment is refused, abandoned, or returned to us due to unpaid customs charges, any refund may be subject to deductions for applicable return shipping costs, customs charges, duties, taxes, and other fees incurred in connection with the return.
Please note that customs clearance procedures and delivery delays are outside of Curated Row's direct control.
Lost or missing orders
If you think your package is lost, email us at support@curatedrow.com right away with your order number and we'll try our best to help resolve the issue. Please note that Curated Row is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.